Privacy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. or mailing us at the Wilts & Berks Canal Trust Dauntsey Lock Canal Centre, Dauntsey Lock, Chippenham SN15 4HD

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

SECTION 4 - PAYMENTS

The Wilts & Berks Canal Trust does not keep records of your credit or debit card information nor of your bank account details. Rather we use online payment companies to process your payments on our behalf using a 'payment gateway' which is a direct connection to a payment service provided by one of these payment companies. This means that when you provide details of your credit or debit card, or give your bank account details, you are communicating directly with the company concerned, which then passes your payment to us. This means that your card information and bank account details are handled by the company concerned and not processed or held by us.

Currently the Wilts & Berks Canal Trust uses these companies for processing payments:

  • GoCardless Ltd. 338-346 Goswell Road, London, EC1V 7LQ for processing Direct Debits online
  • PayPal and Braintree (a Division of PayPal) for processing credit and debit card payments linked to PayPal accounts

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy policy nor our Terms & Conditions.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cookies

A cookie is a simple text file that is stored on your computer or mobile device by the Wilts & Berks Canal Trust’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows the Trust’s website to remember things like who you are, your preferences or what’s in your shopping basket.

All major browsers allow you to change your cookie settings You can delete cookies that are already on your device and prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the Trust’s website, and some services and functionalities may not work.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at the Wilts & Berks Canal Trust